Viv Gupta

• From
  New South Wales
• Business Type
  Sole Trader
• Industry
  Technology consulting
• Skills
  Customer Trusted advisor,Project delivery,Continuous improvement
• Experience
  5+ Years
• Hourly Rate
  $100-$250
• Badges
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• Executive Summary
  Over 16 years’ experience working in Australia in managed services, telecommunication & consulting Industry. My recent experience is working as an Account Manager with Deloitte retaining & driving growth within mid-sized customer organisations. A single point of escalation I managed project delivery teams and expanded Deloitte managed service offering within my customer portfolio. Prior to that I have been heavily involved in managed ICT industry with Telstra as a Service Delivery Manager optimising the post sales service to Telstra enterprise and government customers. Certified in ITIL have experience with implementation of process improvement, fostering a culture of continuous improvement ,meeting customer expectations and maintaining customer contractual service levels agreements.
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